1. Introduction
These Terms and Conditions govern your use of Dobbin St Dental Surgery’s services and your relationship with us. By using our services, you agree to comply with and be bound by the following terms.
2. Appointments
- Booking: Appointments can be scheduled via phone or in person at our clinic.
- Cancellations: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee.
- Missed Appointments: If you miss an appointment without prior notice, we reserve the right to charge for the missed appointment and to refuse future appointments.
3. Payments
- Payment Terms: Payment for services is due at the time of treatment unless a prior agreement has been made.
- Accepted Payment Methods: We accept cash, debit/credit cards, and any other payment methods specified by us at the time of your appointment.
- Insurance: If you are covered by dental insurance, please provide the necessary details prior to your appointment. Any remaining balance not covered by insurance is your responsibility.
4. Emergency Care
- Same-Day Appointments: Emergency appointments are available during regular surgery hours. Please contact us as early as possible to secure a same-day slot.
- Out-of-Hours Care: For dental emergencies outside of regular hours, we are part of the Local Area Emergency Dental Clinic. Additional fees may apply for out-of-hours services.
5. Treatment Plans
- Consultation: After an initial consultation, we will provide you with a recommended treatment plan. You are encouraged to discuss any concerns or alternative options with us before proceeding.
- Consent: By agreeing to a treatment plan, you consent to the procedures outlined and understand the associated risks and benefits.
6. Data Protection
- Personal Information: We collect and process personal data in accordance with our Privacy Policy and UK GDPR regulations.
- Confidentiality: Your personal and medical information is kept confidential and will not be shared without your consent, except as required by law.
7. Liability
- Scope: Dobbin St Dental Surgery is responsible for providing dental services with reasonable care and skill. However, we are not liable for any indirect or consequential loss resulting from our services.
- Guarantee: While we strive for the highest standards, the success of certain treatments may vary based on individual circumstances.
8. Complaints
- Procedure: If you are dissatisfied with our services, please contact us directly to discuss your concerns. We aim to resolve all complaints fairly and promptly.
- Escalation: If a resolution cannot be reached, you may escalate your complaint to the General Dental Council or other relevant authorities.
9. Changes to Terms
- Updates: We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will apply to future use of our services.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
